> ## Documentation Index
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# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-sdk-deprecated-versions-all-platforms/SgLgI1ciWt54LpxM/images/moengage_29f0ac.png?fit=max&auto=format&n=SgLgI1ciWt54LpxM&q=85&s=2008bde50ee6cc033d73f407440773bf" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-sdk-deprecated-versions-all-platforms/q0RQczNooZDj22jH/images/moengage_ea5a85.png?fit=max&auto=format&n=q0RQczNooZDj22jH&q=85&s=797e5e2eb13a9e537de587bf9baaeaf7" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-sdk-deprecated-versions-all-platforms/F3GA1hZJh0j2DqI-/images/moengage_4530b9.png?fit=max&auto=format&n=F3GA1hZJh0j2DqI-&q=85&s=bdc869629e367fd42b985ac88244bd5c" width="1440" height="160" data-path="images/moengage_4530b9.png" />